EU General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a set of regulations designed to harmonize data privacy laws across Europe and strengthen privacy regulations for citizens of the European Union. In addition to all organizations within the EU, GDPR also applies to organizations in other countries who offer goods or services to EU citizens.


Is W3lcome GDPR Compliant?

Yes, W3lcome services comply with the GDPR. According to the regulation. W3lcome is considered a data processor because we process personal data on behalf of our customers, who are considered data controllers.

As a data processor we have prepared for GDPR by:

  • Developing an internal process that allows our customers to request the anonymization of their data

  • Allowing our Business Customers to be fully compliant with GDPR, once they are the data controllers

  • Explaining clearly why, how and what is W3lcome doing with your data.


How is W3lcome Compliant?

W3lcome provides:

  • Transparent reasons: W3lcome collects the customer information in order to improve and operate the system. The visitor data is used for a better control of the reception process and increase on the visitor experience. You can know exactly which data is being collected at:

  • Consent: Both the company and the visitor are informed and requested to their consent on the usage of the service. Either via accepting our terms and conditions or via explicit request during the usage of the service.

  • Data Protection: W3lcome allows the companies to fully anonymize, delete and update the visitors data. The same apply for the companies and W3lcome. If you have any request, please send to:

  • Data Transfer: W3lcome assure the security, protection and privacy of personal data when that data is being transferred our third party servers (Google Firebase)

  • Training: W3lcome staff is always increasing awareness among their employees about key GDPR requirements.


How W3lcome Visitors can help?

Because you’re collecting personal data for your company’s use, W3lcome customers are considered data controllers. Using W3lcome Visitors can help support your GDPR compliance efforts in the following ways:

  • Keep visitor data private by having visitors sign in on an iPad, not an exposed logbook

  • Assure that who is collecting your data explain why and what are their intentions with it.

  • Request the anonymization of your visitor data when deemed necessary.



If you have any questions or comments about W3lcome and GDPR please contact us on